Tenants – Renting with Pacitti Jones

Emergency: 999

In an emergency the fire service, police service and/or ambulance service can be contacted on 999.

National Gas Emergency Number: 0800 111 999

In a gas emergency act quickly and take the following safety steps:

1. Get fresh air immediately. Open all doors and windows to ventilate the room.
2. Switch off the appliance and do not use it again until it has been checked by a Gas Safe registered engineer.
3. Turn off the gas supply at the mains.
4. Call the National Gas Emergency number (see above).
5. If you are feeling ill visit your GP or the hospital immediately and tell them that your symptoms may be related to carbon monoxide poisoning.

Electricity Supply

In the case of loss of electricity please check the fuses or circuit breakers for the property and reinstate if safe to so. If the fuse continues to blow please report as a maintenance issue and an electrician will be called.

If neighbours have also lost power please contact your electricity provider for assistance.

Enquiries: 0845 601 8855, Emergency: 0845 600 8855

If you have had your water cut off or if you have concerns over the quality of your water please contact Scottish Water.

Television, Internet or Telephone Failure

Please contact the appropriate supplier. These are contracts held between yourself and the supplier and our firm unfortunately cannot provide any assistance.

Having noisy neighbours can be very unpleasant. Unfortunately this is a domestic issue and we are powerless to help as much as we would like. The best course of action is to contact the environment health department in the council – each council’s details can be found easily by a simple internet search. We advise following the steps below in the first instance:

1. If you feel safe enough to do so, try to make personal contact. Many times you will find that your neighbours had no idea they were causing a nuisance.
2. If you prefer to keep a distance, use an anonymous letter or note. Be amiable, and try to let your neighbour see things from your perspective – if they are reasonable people they are likely to appreciate that everyone needs sleep.
3. Collect evidence. If your efforts at informing your neighbours that they are causing a nuisance are unsuccessful, you will benefit from having a diary of their noisy behaviour when you contact the authorities.
4. Be safe. When in doubt, do not engage your noisy neighbours – if you fear that they might escalate the situation into something beyond just noise making, or you feel frightened, bullied or intimidated, then contact the police rather than putting yourself into a potentially unsafe situation.
5. Contact your local authority – in this case, such as Glasgow City Council

If you are unsure how to operate any of the appliances in your property please consult any manual provided. In the absence of a manual please consult online for an online manual using the appliance make and model number.Make sure you bear the following points in mind when cooking:

Cooker

1. Use the large switch on the wall near to the cooker to turn the power on and off.
2. Clean the cooker regularly. Deposits of fat and grease (especially in the grill pan) can easily catch fire.
3. Open windows or turn on the extractor fan if steam or smoke builds up

Microwave Oven

1. Do not put any metal items inside the microwave
2. Clean the inside regularly to prevent damage to the microwave

Boiler

If your boiler has stopped working please check whether the pressure on the boiler is within operating limits (usually 1 to 1.5 Bar on the pressure gauge). If not please follow the operating instructions for topping up the boiler being careful not to exceed the green area on the pressure gauge. If the water pressure is correct please contact us, making a note of whether the heating and/or water are still working and whether power appears to be getting to the boiler (visible lights or electronic display).

Steps to Reduce/Prevent Mould Growth on Walls and Windows

Keep windows and walls dry inside by:

• Ventilating rooms by opening windows and using any vents provided.
• Wiping away condensation.
• Heating rooms.
• Open blinds to warm rooms with sunlight.
• Please try and avoid drying clothes inside properties if a drying area is provided outside.
• Alternatively ensure the drying area is well ventilated.
• Drying clothes inside can lead to mould problems.
• Keep cupboards and bedrooms uncluttered and well ventilated.

IMPORTANT

These measures need to be observed on a daily basis particularly during the winter months. Where mould has built up on surfaces due to ignoring this advice you may incur a charge for redecoration.

Steps to Reduce/Prevent Mould Growth in the Shower/Bath Area

• Leave the shower door open after showering.
• Open a window and/or use the overhead exhaust fan.
• For internal bathrooms leave the bathroom door open.
• Keep mildew from taking hold by spending a few seconds wiping shower walls with a cloth or sponge after each shower.
• If the shower area is subject to mildew, periodically spray it with a mildew inhibitor and disinfectant.

OUR GUIDE TO CONDENSATION

IMPORTANT

These measures need to be observed on a daily basis. Where mould has built up on surfaces due to ignoring this advice you may incur a charge for re-caulking and/or grout cleaning.

If you have lost your keys, you will be charged for a replacement set. If there is any loss of keys outside of standard office hours you will have to arrange for a lock smith at your own cost or find alternative accommodation.

To avoid setting off a smoke alarm, heat sensor and carbon monoxide alarms:

• Do not dry clothes on radiators or in rooms
• Do not use candles or joss-sticks in the house
• Do not smoke or use any naked flames in the house
• Do not use solvents or bleach in concentrated amounts
• Keep your kitchen door shut: if smoke is allowed to escape through the door it may activate the smoke detector

Please remember to regularly test all smoke and any other alarms in the Let Property and replace batteries where necessary. Please notify us immediately if any alarms are discovered to be faulty or ineffective.

NEVER try to disable the fire alarm system by removing or covering detectors, disabling the electricity supply or removing batteries. This is very dangerous and you will be charged for repairs.

Please note that your own personal possessions are not covered by your landlord’s or our insurance. We advise that you take out personal contents insurance for your belongings whilst living in the property. We will not accept any liability for any damage to property/thefts that may occur.

When to Contact Your Letting Agency

Serious incidents For which the emergency contractors numbers should be used:

• Immediate danger to personal safety in the property
• Serious damage to building
• Serious water ingress
• Fire alarm faults/fire
• Smashed window
• Burglary where the property cannot be secured

A blocked toilet is not an emergency unless it is the only facility and it has started to over flow. If a blockage is found at night, please try to avoid flushing and try to contain the situation until the morning when it becomes far easier for us to find available contractors

Incidents for which the office should be contacted by phone or email between 9am and 5pm;

• Blocked toilets or urinal
• Heating failure – it is assumed that any tenant will have suitable warm clothing and/or bedding to get through a single night of failed heating.
• Hot water failure – we will endeavour to fix any hot water failure as quickly as possible. While not ideal, as an interim measure, please use the supplied kettle which can be used to provide hot water for washing dishes and bathing.
• Faulty tap (where flooding is unlikely)
• Shower faulty
• Burglary assuming property has been made secure)

Minor Incidents – E-mail Only

• Repairs to light fittings/replace
• Microwave not working
• Faulty blinds or curtains
• TV aerial faulty
• Furniture faulty
• Intercom not functioning
• Fridge/freezer faulty
• Cooker faulty
• Blocked sink
• Minor repairs to building fabric