Over 30 years ago, in 1987, Martin Jones and Gina Pacitti founded Pacitti Jones, a then small independent legal firm, from an office in Stepps, focussed on providing exemplary customer service in the legal sector. From those humble beginnings we have grown to be the largest Estate Agent/Solicitor in Glasgow and West Central Scotland with over 60 staff and 8 branches in Bishopbriggs, Burnside, East Kilbride, Glasgow City Centre, Glasgow West End, Lenzie, Shawlands & Stirling.
Although Martin and Gina are both no longer with the firm, we still strive today to provide the highest quality of service to all our customers. Just like Martin and Gina did over 30 years ago.
Martin Jones & Gina Pacitti
Martin’s expertise was in the field of court work both civil and criminal, but with more of a focus on criminal work and after several years he was called to the bar where he became a QC; he currently practises as a Sheriff.
Gina’s interest and expertise was in the field of property where she focussed on ensuring that clients were given the best advice possible on buying and selling. Gina has now retired and is an active member of her local community. She regularly pops in to see us today and make sure we are still delivering on her and Martin’s vision of exemplary customer care.
After a couple of years, of trading from Stepps, Martin and Gina had built such a good reputation that they moved to larger premises in Kirkintilloch.
Pacitti Jones first expansion into a second office came in Rutherglen, close to where Gina had been brought up. Gina initially spent her time working between both offices to ensure that Pacitti Jones’ now established high standards of customer care were extended to, and established in, Rutherglen. In addition to Pacitti Jones’ conveyancing services, the company also moved into providing mortgages for our customers at this time.
Around 1994 Pacitti Jones expanded into estate agency becoming a founder member of the GSPC. This enabled Pacitti Jones to offer a complete house moving service to clients, from marketing their property, achieving best price for their sale, providing their mortgage needs and through our unique free home buying service securing their new home. This in addition to our conveyancing service, allowed Pacitti Jones to provide an ‘all under one roof’ service to our home buying and selling customers which is still key to our offering to this day.
With our background in legal services, our main focus is always ensuring that our customers’ interest is our number one priority. To help achieve that we felt it was important to operate in the local area, therefore over the next 5 years or so we opened dedicated estate agency offices in Glasgow’s West End, Bishopbriggs, Burnside and Shawlands. We consider it to be of paramount importance to recruit local staff who have excellent local knowledge of the property market in their area, so all our branches are staffed by people who live locally and/or have a strong connection to the local area.
In more recent years we have introduced a dedicated Letting service. In a similar way to estate agency, letting for both landlords and tenants can be daunting. With our high standards and attention to detail, we have built up a very successful lettings team which is growing through reputation and recommendation.
We are still expanding today with our Stirling office opening up in 2017 and our newest office in East Kilbride opening in 2019.
Our dedication and commitment to service levels are best demonstrated by our customer reviews and industry awards. The UK’s largest property review site voted our Lenzie branch the best estate agent in Glasgow. In second place was our Burnside branch, whilst we took a clean sweep with our Shawlands branch coming in third. In addition, each one of our established branches won the best estate agent award in their local area.
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